Check out the level of efficiency, quality of service will directly affect the quality of the guests on the hotel as a whole, is a guest before leaving an important task. If guests have been very satisfied with their stay in the hotel, check out guests complained that this is the principle of hotel services 9 +1 = 0. In the lobby service, try to avoid such a thing happen.

As competition in the hospitality industry intensifies and room rates rise, some International Hotels have implemented check-in or express check outs. These as a special service of the hotel, can increase the selling point of the hotel room. These services are based on the specific circumstances of each hotel. Under normal circumstances, the higher prices, higher occupancy rate of the hotel can try to check-room service, but we must do a good job management of internal staff to strengthen supervision.

For the average hotel, if the conditions are not ripe, it is generally not recommended to use these services. For the concept of "rounds," lobby managers must make their employees clear. Why check-room?
First, rounds of the most important, the most important purpose is to see if guests have items left in the hotel. Secondly, it is to see whether the guests consumed the wine or take away the hotel items. But in the real work process, many employees, including foremen, have the potential to upset the importance of both. Therefore, when managers give employees training, it is necessary to instill this concept to the staff at the reception desk, which is an important prerequisite for the quality check-out service.

Efficiency is very important when checking out for guests. Eighty percent of guests are hoping to make a "quick fix" when checking out and hurry leaving the hotel. Therefore, the lobby reception staff must have this understanding. When you receive the guest's check-out instructions, should be the first time to notify the room check-room, asking guests whether there are other consumption, ready for the guests bill. General hotel industry will have such a requirement, check-in time is three minutes.
Therefore, the receptionist reception desk must learn to accurately grasp and make good use of such a time, which is the focus of quality check-out services. Have experienced reception desk staff know, prepare the bill, asking guests whether the consumption, the total time spent in general about 0.5 minutes. Well, the remaining 2.5 minutes, the difference between good receptionist and general receptionist in this 2.5 minutes. Our general receptionist will sit there and say, "You wait."

Then start your own business or "look at you" with your guests. This will often "neglect" guests, to extend the waiting of guests. A little longer, the guests will be impatient, it is easy to furious because of our fault. On the contrary, good receptionists will seize this opportunity to make full use of this time.
He or she will ask the guests, "Sir, Miss, how do you feel about our hotel as a whole? Where do you think it needs to be improved?" And so on, the receptionist would recommend the hotel to guests if they did not finish within 3 minutes Other features and amenities make the hotel more appealing to guests on their next stay. This process will make the guests feel that he (she) in the hotel has been valued, and more importantly, you can artificially reduce the waiting for the guests; and, can fully reflect the hotel's personalized service, so that guests feel Humanistic care to the hotel.

I call the latter "service two and a half." In the actual work process, this method is easy to grasp, and can achieve unexpected results. It allows the hotel's management to better understand what hotel guests want and will not let guests leave the hotel with regret, thereby increasing the probability of repeat customers.
When we received the room "OK" check orders, then, the total station staff must quickly and quickly for the guests formalities. How fast and efficient? An excellent receptionist will always be an intimate person - he or she will record the time it takes for the POS to play the card, how many seconds it will take to do a card, and to understand the need to scan a document Few minutes, ... All the shortcuts come from your professionalism and proficiency, from your heart, from your passion, from your heart of a service.
Indeed, in the actual management of the hotel lobby, the lobby manager must be based on the actual situation and the source structure to analyze customer service, to give employees the right to guide, so that our service to a new level. Innovation of our service concept, with the most suitable cultural etiquette to create a new situation in the total station work; for the hotel to win more repeat customers, so as to maximize the hotel revenue.